Frequently Asked Questions

Our processing times for orders is generally 1-3 working days, this may be longer depending on the quantity of candles ordered. 

- All orders will be sent within the allocated processing time of the products with our standard delivery unless express is selected at checkout.
- Please note, personalisation dates on orders will NOT be considered as a delivery date unless you get in touch with us to arrange quicker dispatch and/or upgraded delivery.
- Unfortunately we cannot guarantee specific delivery dates.
- We strongly recommend purchasing your products within plenty of time before your event.

All items are handmade to order.

•  PLEASE READ: We are not responsible for postal delays or errors. If you need an item sooner then please select express delivery at checkout or feel free to message us to arrange express delivery. Please note express shipping will not speed up processing times unless otherwise agreed. 
• Please make sure your delivery address is correct. If you have given an incorrect address, please contact us ASAP. If this is after we have dispatched your order the parcel may be returned back to us. In this case you are responsible for the cost to re send the parcel. You will not be eligivle for a refund of forced returned items as all candles are custom handmade to order.

We deliver to the UK, excluding the Channel Islands. 

More information on delivery can be found on our 'Delivery & Shipping' page located on the footer menu.

Please message us ASAP. If we haven't dispatched your products there may be a possibility we can help you correct your order, however this is not guaranteed. Unfortunately once an order has been sent, we cannot cancel/ refund or replace your products as per our shop policy, due to all of our products being custom made and personalised to order.